Product Policies at Fairbanks, Alaska

Product Availability and Pricing

…If you're interested in a piece of jewelry that is currently sold, call us and we can tell you when the item will become available again or when it will be ready to ship to you. Sometimes with the volume of orders we receive, an item may go out of stock or be sold before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options for you.

…It is possible that data, including prices, may be inaccurately displayed occasionally on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation and discuss options available. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices.

…Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. We do not negotiate prices on our products and all our prices are final. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at gldrsh@gci.net or 907-456-4991.

…For over 30 years, our reputation within the jewelry industry and commitment to excellence in every aspect of our business has earned us a trusted alliance with our associates and customers. The combination of our exceptional quality and extraordinary value has drawn thousands of couples to Gold Rush Fine Jewelry in Alaska. At Gold Rush Fine Jewelry, we make every effort to sustain the highest level of excellence in the quality of our fine jewelry and the services provided to each buyer of our unique jewelry. Our commitment to excellence has the complete satisfaction of every buyer, both in terms of the joy and everlasting pleasure our fine jewelry delivers and with respect to the level of service and responsiveness rendered to each buyer. Our philosophy is simple: Offer the highest quality, masterfully designed, fine jewelry at outstanding prices. After you order, we will continue our commitment to you by ensuring that your jewelry piece is securely delivered to your door and is even more stunning than you expected.

Information on our Site:

…At Gold Rush Fine Jewelry, we make every attempt to ensure that our online catalog of products and services is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

…Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular jewelry piece. In compliance with industry standards and FTC regulations, Gold Rush Fine Jewelry states that carat total weight in all purchases may vary 0.05 carats from the stated weight.

…Slight tolerances in measurement may be accounted for based on finishing during the creating process of any piece of jewelry.

What happens if I order the wrong size ring?

… If you order an incorrect ring size, you can return the ring to us for resizing within 45 days of your purchase. You will need to call our customer service at 907-456-4991 or email gldrsh@gci.net to initiate a ring resize.

For more information on selecting the correct ring size, please view our Ring Size Guide.

30 Day Return Policy

(applies to online purchases only)

Easy 30 Day Returns and Guarantee applies to online purchases only:

… Our goal at Gold Rush Fine Jewelry is to make you a satisfied customer and we will do our best to make this happen. During the first thirty (30) days after receipt of your jewelry, if for any reason you are not happy with your purchase, you can return your purchased item for a refund or exchange for the same item. If you choose to make a return for replacement or exchange, your request will be quickly and courteously processed and your credit card will be billed an additional $20 to cover the handling and shipping cost of sending you the replacement piece of jewelry. If you choose to simply return an item for refund, we will refund the original purchase price less $35 to cover the handling, shipping, and restocking fees occured.

How our Simple Return Process works:

… Once we receive your returned item and we have accepted it, your refund or new item will be processed within 3 business days. Upon receipt of your returned item, it will be reviewed by our Quality Assurance department. Any returned item showing signs of wear, has been resized by a jeweler other than Gold Rush Fine Jewelry, has been altered or damaged in any way, cannot be accepted for return. Engraved jewelry items may not be returned. Returns without a Gold Rush Fine Jewelry return authorization code, and packages that are improperly packaged or uninsured will be refused receipt.

How To Prepare A Return Item:

To return a jewelry item to Gold Rush Fine Jewelry, you will need to follow our simple four step process:

1. Return Authorization Code.

Call our customer service department at: 907-456-4991 and you will be given a Return Authorization Code (RA#). Print the Return Authorization Form. Write this return authorization code on the outside of the box and on the return authorization form.

2. Package Your Return.

… Include all of the original packaging, the Return Authorization Form and any collateral material that came with your piece of jewelry. If your jewelry piece was delivered to you with a diamond certificate and that diamond certificate is not returned to Gold Rush Fine Jewelry, you could be liable for the $250 diamond certificate replacement cost.

3. Insure Your Package

The invoice you received with your jewelry piece will have your purchase price listed on it.

♦If the purchase price of the jewelry piece you're returning is listed as:
Less than $500:

You can ship it via any carrier, just be sure that you ship your jewelry fully insured, packaged properly, and request a return receipt for confirmation that your shipment has reached Gold Rush Fine Jewelry.

♦If the purchase price of the jewelry piece you're returning is listed as:
Between $500 and $25,000:

Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Gold Rush Fine Jewelry. (UPS® and FedEx® will not insure jewelry items over $500)

♦If the purchase price of the jewelry piece you're returning is listed as:
More than $25,000:

It will require special arrangements and you will need to contact Gold Rush Fine Jewelry to receive assistance and suggested methods to return your purchase.

4. Follow These Instructions

You must follow the above instructions exactly, failure to do so will prevent the processing of your returned item. If you have any questions regarding our 4 step return procedure, please feel free to contact us at: 907-456-4991 or email us at: gldrsh@gci.net.

Note:

Gold Rush Fine Jewelry will not be responsible for the loss or damage of return shipments.

For more information:

Please read our: Terms and Conditions

Genuine ♦ Unique ♦ Natural

Alaskan Gold Nugget Jewelry

Custom Orders

30 Day Return Policy

(applies to online purchases only)